SunGard MarketMap

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"I like the fact that it’s lightweight, it’s easy to use, it does exactly what it’s supposed to do, and it’s fun."

Oliver Muhr COO
Oliver muhr

Company

SunGard MarketMap provides market data, analysis and information services to more than 800 customers in over 60 countries. Today, 8 out of the top 10 banks in the world use MarketMap solutions and more than 30 of the world’s central banks use the MarketMap Analytical Platform.

Challenges

Oliver Muhr, COO of MarketMap Historical, explains, "We needed a tool that would facilitate truly global recognition. Our people all around the world are doing great things every day, but due to geographical separation and the usual organizational structures we felt these efforts weren’t getting the recognition they deserved."

MarketMap also needed a tool that would enable their team leaders and managers at all levels to have greater visibility into immediate team engagement locally and globally.

Solution

"A key issue across the industry is that while a lot of leaders know how important employee engagement is, there are not many proven methodologies or tools on how to make it happen. WooBoard provided us with a simple yet effective tool to promote, monitor and make engagement actually happen across the entire company," says Muhr.

A key part of the strategy for implementing WooBoard at MarketMap was ensuring that management understood the purpose and importance of the program - both in terms of employee wellbeing and business outcomes. "The WooBoard team were really helpful in this regard, assisting from beginning to end with roll-out, implementation and internal communications."

Results

WooBoard has enabled employees and management at MarketMap to give recognition that extends globally, rather than just being confined to the immediate team. Muhr says, "Now, if a customer support representative in the US, a sales rep in Switzerland, a developer in India or a product manager in Australia does something outstanding and receives recognition, it’s visible globally. And that’s a very powerful way to motivate and engage employees - direct, real-time feedback on a global basis. I’ve been able to see first hand how something as simple as a 'thank you' can translate into engagement and business outcomes."

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